MSI Touchpad Not Working: Windows Settings & Model Checks

Use the key marked for your touchpad

Find the touchpad symbol on your keyboard. The key and whether Fn is needed vary by model; do not assume one function key applies to every MSI laptop.

Check Windows 11 touchpad settings

Open Settings, select Bluetooth & devices, then Touchpad. Confirm that it is enabled. If an external mouse changes its behavior, inspect the relevant touchpad options.

Record the device before reinstalling

Review the touchpad-related device in Device Manager. MSI’s current FAQ recommends Windows Update for modern Precision Touchpads; follow the original article for its device-reinstallation steps. A package titled Intel Serial IO is not proof of the physical touchpad supplier.

Choose exact-model support

Search your complete MSI SKU and read its recorded system and installation notes. If the settings and official procedure do not resolve the fault, consult MSI service; a driver is not guaranteed to repair a hardware problem.

Official reference

This independent checklist summarizes selected steps. Consult MSI’s original support article for the full procedure.

Our stored drivers are historical unless explicitly refreshed. A newer guide review date does not make a package current.